Last Updated: 31 Dec 2025
Arttra Pte Ltd (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
This Privacy Policy explains:
What personal data we collect
How we use, disclose, and retain your data
Your rights to access and correct your data
How we protect your information
By using our website at arttra.sg (“Site”) or engaging our immigration consultancy services (“Services”), you consent to the practices described in this Policy.
We may collect the following types of personal data:
Identity data: Full name, date of birth, gender, nationality, NRIC/FIN (where permitted by law), passport number.
Contact data: Email address, phone number, residential address (overseas and Singapore).
Immigration-related data: Employment history, educational qualifications, salary information, marital status, family member details, criminal record declarations, travel history.
Document images: Scanned copies of passports, identity cards, birth certificates, marriage certificates, employment contracts, educational certificates.
Payment data: Credit/debit card details, bank account information (processed via secure payment gateways; we do not store full card details).
Technical data: IP address, browser type, device information, operating system.
Usage data: Pages visited, time spent, links clicked, referral source.
Cookies and tracking technologies: Used to improve user experience and analyse traffic. You may disable cookies via browser settings.
Government agencies (MOM, ICA) regarding application statuses (with your authorisation).
Educational institutions or previous employers (for verification purposes, with your consent).
We may share your personal data with the following parties, strictly on a need-to-know basis:
Ministry of Manpower (MOM) – for work passes, employment passes, S-Passes.
Immigration & Checkpoints Authority (ICA) – for PR, citizenship, long-term visit passes, student passes.
Ministry of Education (MOE) – for student passes (where applicable).
Secure cloud storage providers (e.g., Google Workspace, Microsoft 365 – all with Singapore data residency where possible).
Payment processors (e.g., Stripe, HitPay).
Document verification services.
IT support and website hosting.
We contractually require all service providers to comply with PDPA and protect your data.
Lawyers, auditors, corporate secretaries or insurers (only if necessary for legal claims or compliance).
We may disclose your data if required by:
A court order or Singapore law.
A government agency with legal authorisation.
Protecting our rights, property, or safety, or that of our clients or the public.
We implement reasonable security measures to protect your personal data from unauthorised access, collection, use, disclosure, or similar risks, including:
Encryption of data during transmission (SSL/TLS).
Role-based access controls for staff.
Regular security reviews and employee training.
Secure document disposal (shredding or digital wiping).
However, no method of transmission over the Internet or electronic storage is 100% secure. You share data at your own risk.
Under the PDPA, you have the following rights (subject to certain exceptions):
You may request to see what personal data we hold about you.
You may request to correct any error or omission in your personal data.
You may withdraw your consent for the collection, use, or disclosure of your personal data at any time by reasonable notice. Note: Withdrawal may affect our ability to provide immigration services (e.g., we cannot submit applications without your data).
We will provide your data in a commonly used machine-readable format upon request, if technically feasible.
Contact our Data Protection Officer (DPO) at:
Email: sonny@arttra.sg
Our Site uses cookies to:
Remember your preferences (e.g., language).
Analyse site traffic via Google Analytics (anonymised).
Prevent fraud.
You can manage cookies via your browser settings. Disabling cookies may affect some site functionality.
Our Site may contain links to MOM, ICA, banks, or other external websites. We are not responsible for the privacy practices or content of those third-party sites. You should review their privacy policies separately.
We generally store your personal data on servers located in Singapore. If we need to transfer data overseas (e.g., for cloud backup or document verification), we will ensure:
The recipient country has data protection laws comparable to PDPA, or
We have a contract with the recipient imposing PDPA-equivalent obligations.
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated “Last Updated” date. Material changes will be notified via email or a prominent notice on our Site.
Our Services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors without parental consent. If you believe a minor has provided us with data, please contact us to delete it.
For any questions, complaints, or requests regarding this Privacy Policy or your personal data, please contact our DPO:
ARTTRA PTE LTD
Attention: Sonny Wang
Email: sonny@arttra.sg
